Privacy Statement

Baptistcare Privacy Statement

Privacy Statement

What type information we collect?

This statement is a summary of Baptistcare’s detailed Privacy Policy and Privacy Practice. These documents are available on request from the relevant Service Manager.

Baptistcare is committed to providing excellent service and protecting your personal information is extremely important to us. This statement explains how we collect, use, share and hold your personal information.

Anonymous information

Anonymous statistical information is collected by us in relation to your use of this website to allow us to improve the website. The information collected includes:

  • your browser type and operating system
  • the date, time and duration of your visit to this website
  • the pages you accessed and paths taken between pages
  • the address of any referring website
  • your IP (internet protocol) address and its approximate geographic location

Personal information

We collect personal information from our customers including the type of information required to provide our services.

Personal information is collected directly when you provide such information to us by phone, email, social media or when you enter personal details on our websites and online platforms.

For more information about the collection of personal information please read our Privacy Policy.

All information is stored and managed by controlled systems which are secure against unauthorized access. Proof of identity is always required before personal information is disclosed to any person including the specific customer. Credit card details are not stored by us but managed by PayPal and processed using encrypted systems.
We collect information about visits to our websites for marketing and statistical purposes to mainly improve the way they interact with you. We use cookies for this purpose, Cookies are small data files stored in your web browser that allow your preferences to be recorded when visiting a particular website.
Some examples of cookies we use are:

  • Web Analytics Cookies: to understand anonymous website behaviour and to improve the usability and general user experience
  • Online Advertising Cookies: to ensure our online advertising is more relevant to you by tailoring our marketing to better suit your needs and displaying only ads based on your browsing activities within our websites.

The data collected from the cookies we use is anonymous and is not matched to any identified individual. These cookies do not in any way identify you or give access to your computer. You can always remove or block cookies and opt-out of interest based tracking by using the settings in your web browser application or mobile device.

We use Google Analytics Advertising Features (including Remarketing and Impression Reporting) and some third-party advertising partners. These features use cookies and similar technologies to make the advertisements you see interest based. In addition, they also allow our advertisements to be displayed to you when you are visiting other websites on the Google Display Network. Our use of these features does not result in Google or any other third party obtaining any of your personal information.

The Google Analytics Opt-out Browser Add-on can be used to make sure data isn’t being captured by Google Analytics. You can also opt-out from interest based advertising when using Google products following these instructions.

You can visit The Network Advertising Initiative to opt-out of our partners’ (and their partners’) targeted advertising. If you opt-out, you will see advertising when browsing the Internet and using Google products but it will not be interest based advertising.

Baptistcare will not attempt to identify users of this website or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our records.

Specific applications on our websites may ask you to submit additional information for operational purposes. Where applicable, additional privacy information will be provided for those applications.

Baptistcare will only record your email address if you send us a message, or if you register with us to use a software application, or to be included on a mailing list. Your email address will only be used for the purpose for which you provided it. Your email address will not be used for any other purpose and will not be disclosed to other parties, without your consent.

Any other personal details submitted through our websites will only be used for the purpose for which they are provided. Personal details will not be used for any other purpose and will not be disclosed to other parties without your consent.

Where a facility exists that enables you to register to join a mailing list, provision will be made for you to edit or remove your details from that list.

If you wish to access or correct your personal information please contact our Welcome Team at or by calling (08) 6160 5700.