Overwhelmed by your support and encouragement
To all our residents, customers and families who have been so understanding during these challenging conditions – thank you! We have been overwhelmed by your response and messages of support and encouragement.
We continue to increase our capacity for video calls, virtual visits and virtual appointments, and appreciate your patience as we work to streamline and standardise the booking process.
Being alert and prepared – but not alarmed
As we approach winter, we want to update you on our response to ensure our preventative actions don’t create any unnecessary concern or speculation.
As you may know, symptoms of the common cold are confusingly similar to COVID-19. To ensure we take every precaution, we will sensitively and proactively treat ANY resident with cold and flu symptoms with protective measures until we receive a definitive medical diagnosis.
What does this mean?
- Their GP will be immediately contacted for a medical review and to arrange testing if appropriate.
- The resident will remain in their room until their GP attends and fully assesses the resident’s health.
- Our team will wear personal protective equipment (PPE) when providing care to the resident during this time.
- We will keep the resident’s key family contact up-to-date as we progress through the process.
A similar approach will be coordinated for any home care customer or village resident exhibiting symptoms.
Please do not be alarmed. Our people are trained health professionals who are experts in delivering care that meet the most stringent public health guidelines.
Similarly, any team member displaying cold and flu symptoms will remain away from work until their symptoms have cleared and they have completed a medical assessment stating they are able to recommence their role.
Follow us on facebook
As we continue to navigate our ‘new normal’, can I encourage you to follow us on facebook: @BaptistcareWA. Here you can witness some of the incredible ways our community is coming together to support our residents, customers and people.
We want to bring some joy and hope into the world, so we’re sharing stories to help keep you smiling and encourage kindness, empathy and calm.
Need more information?
If you would like further factual advice about the virus you may be interested in the information published on the Department of Health websites:
You can also call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.
If you have any concerns about your health, please speak to a doctor.