How to apply

If you could continue to live at home if you had some help, a home care package could be the answer.

Simply follow these four steps:

Step 1.   Determine if you are eligible

Funding is available for home care services through the Australian Government’s home care packages program. To receive services under this program, you need to be assessed by an Aged Care Assessment Team (ACAT). An ACAT member will visit you to determine if you are eligible and the level of services you need.

Your ACAT assessment will be sent to Centrelink, which will determine how much you need to pay for your home care services.

ACATs are funded by the Australian Government and the assessment is free. To find an ACAT in your local area visit the My Aged Care website. You can contact an ACAT directly, or your doctor or local hospital can provide a referral.

Step 2.    Means-tested fee assessment

Although the Australian Government provides funding for home care services, you need to contribute to one or both of the following:

  • Basic daily fee, which is a percentage of your aged pension
  • A means-tested fee, payable if your income is over a certain amount.

Step 3.   Develop your care plan

We develop a home care plan with you based on your ACAT assessment.

The plan will form the basis of an agreement with you that will cover the types of home care services you will receive, the day/s the home care services will be provided and who will be providing these home care services.

As a guide, your home care plan may include the:

  • exact types of home care services included
  • home care service provider
  • level of involvement you will have in managing your home care services
  • times and dates when home care services are to be delivered to you
  • costs involved for you – Baptistcare’s Budget Planning Tool is a transparent tool specially designed by Baptistcare to help you manage and budget for your services.
If you have special needs, such as dementia, service-related mental health conditions accepted by the Department of Veterans’ Affairs, or if you have a medical need for oxygen or require enteral feeding, you may be eligible for additional support in the form of ‘supplements’.

Step 4.   Home care services begin

Once you’ve completed Step 1 to 3, we can start providing the home care services you need.

If you would like to apply for home care services the friendly team at our Customer Centre can help with any questions.

Want to know more?

Receive more information by post or email with an enquiry pack.

Request A Pack

More than care… for over 45 years!

Baptistcare is one of WA’s largest not-for-profit providers of residential aged care, home care services and retirement living, supporting individuals and communities in metro and regional areas for over 45 years.

More about Baptistcare
Call us on 1300 660 640

We are here to help you

Call 1300 660 640


Baptistcare is a not-for-profit organisation providing residential aged care, home care services and retirement living in Perth and WA.

Baptistcare Customer Centre
New customer enquiries

Phone: 1300 660 640

Baptistcare Head Office
General and corporate enquiries

95 Belgravia Street, Belmont WA 6104
Phone: (08) 9282 8600
Fax: (08) 9282 8697

Postal Address
PO Box 263
Bentley WA 6982