Frequently asked questions

Consumer Directed Care is a service model that aims to provide home care customers with choice and control over their services, how they are delivered and who delivers them. From 27 February 2017, home care customers can choose the service provider that meets their goals and needs through the home care packages program. Previously, the services provider which customers used depended on which organisations had vacancies for the level of home care package they require.

The home care packages program is funded by the Australian Government. Its objectives are to:

  • Assist people to remain living at home for as long as possible
  • Enable consumers to have choice and flexibility in the way that care and support is provided at home.

A home care package is a package of services tailored to meet an individual’s specific care needs.

A range of services can be provided under a home care package, including help around the house, nursing support and transport, to support a person to live at home.

There are four levels of home care packages:

  • Home Care Level 1 – support for basic care needs.
  • Home Care Level 2 – support for low level care needs (previously known as Community Aged Care Package or CACP).
  • Home Care Level 3 – support for intermediate care needs.
  • Home Care Level 4 – support for high care needs (previously known as Extended Aged Care at Home (EACH).

To access a home care package, you need to be assessed and approved as eligible for home care by an Aged Care Assessment Team (ACAT) and then offered a home care package by a home care provider such as Baptistcare. From 27 February 2017, home care packages will be assigned to people based on their individual needs and circumstances by My Aged Care. There is no minimum age requirement, but home care packages are targeted at older people.

In some cases, younger people with disabilities, dementia or special care needs may be able to access a home care package if the person has been assessed and approved by an ACAT.

Baptistcare provides At Home Services outside the home care packages program. If you don’t wish to have an ACAT assessment, we can enter a private agreement with you to provide the services you need. Contact our Customer Centre for more information.

Yes, if you wish to be eligible for funding through the Australian Government’s home care packages. Your ACAT assessment will approve you against two bands:

  • Band 1 which covers home care levels 1 and 2 or
  • Band 2 which covers home care levels 3 and 4.

Up until 27 February 2017, if you have been assessed as eligible for a home care package, you can apply to receive a package and government funding to subsidise the cost of your services. The service provider you use will depend on which organisation has a vacancy for the level of home care package you require.

From 27 February 2017, after you have been assessed by an ACAT and approved for home care, you will be offered a package by My Aged Care when one becomes available and can choose your home care provider to start receiving your services.

The Australian Government pays for the bulk of aged care in Australia. However, to receive help at home through the government’s home care packages you need to contribute towards one or both of the following:

  • A basic daily fee, which is a percentage of your aged pension
  • A means-tested fee, payable if your income is over a certain amount.

Once you’ve had an ACAT assessment, this will be sent to Centrelink, which will determine how much you will need to pay.

When you choose a home care package with Baptistcare, we will work with you to develop a budget to fund your care plan. The Baptistcare Budget Planning Tool provides a transparent overview of your individual funding and support plan options. The budget allows you to see what funds are available in your package and how they are being spent.

Baptistcare also provides At Home Services outside the home care packages program. If you don’t wish to have an ACAT assessment, we can enter a private agreement with you to provide the services you need on an ad hoc or ongoing basis.

If you are a veteran or widow/er, you may be eligible for Veterans’ Home Care (VHC) through a referral from the Department of Veterans’ Affairs (DVA). As VHC services are funded by DVA, please contact the DVA in the first instance.

Baptistcare is able to organise a translator for you. Your agreement will be written in your preferred language and any translation costs will be clearly explained in advance.
There are no citizenship or residency restrictions on accessing home care packages. However, packages are not intended for visitors to Australia or people requiring temporary or short term care.

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More than care… for over 40 years!

Baptistcare is one of WA’s largest not-for-profit providers of residential care, at home services, retirement living and disability services, supporting individuals and communities in metro and regional areas for over 40 years.

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