At the heart of everything we do is one simple principle: we care about people.
It was this conviction that prompted members of the Baptist family of churches, concerned with the lack of accommodation and nursing facilities for the aged, to establish Baptistcare over 50 years ago. Since then, Baptistcare has grown to encompass 22 service locations and 12 residential aged care facilities across metropolitan Perth and regional Western Australia.
Today our quality care is provided by over 1,500 skilled and professional employees and more than 250 volunteers who are all dedicated to understanding what matters most to our customers and ensuring we deliver on this commitment every day.
Providing a personalised approach is at the core of how we operate. We know everyone is different, which is why it’s important for us to get to know you. It’s your life, so we want to know how you want to live it.
We want you to enjoy life to the full, so we are always looking for ways to keep you active and connected to the community, via our team of professionals and service partners.
We welcome people of all beliefs
Our Christian values are at the heart of everything we do. We value every person we care for and every colleague we work alongside. It is this ethos that drives us to help you to achieve your goals and overcome challenges.
Although we are a Christian-based organisation, we welcome people of all beliefs. Our overriding commitment is to serve, irrespective of religion, culture or language.
We embrace change
We provide a voice for you by advocating on your behalf to support action that can provide positive outcomes for you and your family.
We are always looking for ‘a better way’. Like any large organisation, we know positive change starts with us, so we constantly review and adjust our services to better meet your needs.
After all, we’re here for you!
Our commitment to quality
Baptistcare embraces quality as being about a customer’s experience and not just a compliance process. We are committed to meeting the individual needs, goals and preferences of the people who trust us with their care.
On 1 July 2019, the Australian Government’s quality standards and accreditation framework was replaced by the new Aged Care Quality Standards. The new standards will be applied to all aged care services including residential care and home care, and have been developed to empower aged care consumers by putting their needs at the forefront.
To find out what the new Aged Care Quality Standards mean for you, please watch the video below.